A transparent look at our customer support stats and how they compare to industry benchmarks

A transparent look at our customer support stats and how they compare to industry benchmarks

Two things that are close to our hearts here at Ticket Tailor HQ…

  1. World class customer support

  2. Being honest and transparent with our customers

So with that said we wanted to share some stats on our customer support performance over the last 12 months. It’s something we’ve invested hugely in over the years and our users regularly tell us it’s an important reason they choose to work with us and so we wanted to see how our stats stack up.

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The Sun tells 1.2m people about how Ticket Tailor is helping places of worship safely reopen

The Sun tells 1.2m people about how Ticket Tailor is helping places of worship safely reopen

At Ticket Tailor we’ve seen over 500 churches, mosques and other places of worship signing up to use our ticketing technology in 2020 in order for them to safely reopen their buildings. The Sun paper in the UK caught wind of this trend and wrote up a piece for their City section on 11th August 2020.

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Enhanced account security with 2FA

Enhanced account security with 2FA

We have just added the option of setting up two-factor authentication (2FA) on your Ticket Tailor account. This will make access to your account more secure.

If you activate 2FA, as well as needing a password to log in, you will also need an authentication token from an app on your phone. This means that even if someone managed to get your password, they wouldn’t be able to access your account without your phone too.

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Client spotlight: The Corn Exchange in Edinburgh

Client spotlight: The Corn Exchange in Edinburgh

Every event organiser and venue is currently looking at their space and capabilities to assess what the future looks like and what changes are required to kickstart their businesses. We love this example of entrepreneurialism shown by the team at The Corn Exchange in Edinburgh. In normal times the venue has a long list of uses and events, but post-lockdown, they knew exactly what the local community wanted most…

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Ticket Tailor now free for online events for the rest of 2020

Ticket Tailor now free for online events for the rest of 2020

We want to honour our commitment of supporting event organisers through the most challenging times of this crisis and will now extend our offer of being free for online events until 31st December 2020. This means that any online, virtual or streamed event taking place on or before the 31st December 2020 will incur no Ticket Tailor fees.

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Survey results in: The impact of COVID-19 on events and what the future holds

Survey results in: The impact of COVID-19 on events and what the future holds

Here at Ticket Tailor HQ it’s certainly been an interesting time trying to understand what the future holds and how we can best support event organisers both today, and then through to the ‘new normal’. Aside from lying around in the heatwave trying to predict what might happen we thought it would be great to ask you, our event organisers, what has been going on over the last 6 months and what your outlook is for the next 6-12 months. In this post we collate over 500 response and dig into what this means for the future of the industry.

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5 best Eventbrite alternatives for your event

5 best Eventbrite alternatives for your event

If you're new to hosting events, it can be tempting to go for the first ticketing app you hear about when it comes to making those all-important sales. Undoubtedly, Eventbrite will be one of these; it's huge in the ticketing world and certainly one of the most influential platforms out there. But just because it's big, that doesn't necessarily mean it's right for your event. Here’s our run down of the top event ticketing platforms.

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Track and trace advice for UK event organisers

Track and trace advice for UK event organisers

As an event host or venue owner, you’ll undoubtedly be aware of NHS Test and Trace by now. The service, in which the NHS traces those who’ve come into contact with a new Covid-19 patient, now plays a crucial part in our fight against the pandemic. But what exactly does it all mean for you, the event organiser?

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Ticket Tailor ranked number 1 event management app

Ticket Tailor ranked number 1 event management app

We’re so proud to announce that we’re officially the most loved and best reviewed ticketing and events management app according to GetApp – the leading software recommendation platform. Each category was given a score out of 20 and we got close to full marks across the board, bringing us out at number one in the ranking of the best online ticketing apps. Here's a look at why we think we scored well across each category…

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How to take virtual events to the next stage and make them pro

How to take virtual events to the next stage and make them pro

Things took a futuristic turn when we were unexpectedly thrust into an almost entirely virtual world thanks to the Coronavirus outbreak. In a nutshell – the tech that the majority of us were used to tapping into from time to time suddenly became our only connection to the outside world. Now, we’re all so used to it that the novelty of the fancy-dress Zoom call has officially worn off, and people are looking for new ways to enhance their virtual event experience. For those that want to make a virtual event seriously professional we take a look at what’s out in the market to help.

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